Frequently Asked Questions
Please read our FAQ before sending us a message.
Delivery fees will be calculate upon the product going to release and ready to ship (reach our warehouse) as we will need the final package weight in order to define the exact delivery fees.
We use Paypal at the moment and we will integrate Stripe in the near future. For Malaysian customer we accept bank transfer via local bank.
EMS flight usually take 2 weeks and Sea ship take 1 ~ 3 months. However, please note that this is just estimation duration refers only to the time it takes the carrier from pickup to delivery. Delivery time may vary depending on customs clearance, delays in the destination country, missed or cancelled dispatches.
We do not keep sensitive data like credit card information. We integrate with Paypal as payment gateway and you may check more info from this link https://www.paypal.com/bm/webapps/mpp/merchant-security.
We will double check the availability and process your order. Ultimately reserve the product under your name.
Yes. You will receive an invoice via email once you make the payment.
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